Last updated: November 17, 2025
These Terms & Conditions (“TERMS”) govern the services provided by Rivalane (“Rivalane,” “we,” “us,” or “our”) to customers who request vehicle transportation services. By placing an order with Rivalane, you (“Customer”) agree to be bound by these TERMS.
For purposes of these TERMS:
“Additional Services” means upgrades and additional services ordered by the Customer such as vehicle top-loading, guaranteed pickup date, covered transport, additional personal belongings, and similar options.
“Bill of Lading” means a document provided by the Carrier to the Customer at delivery documenting the details of the Shipment and its condition, Point of Origin, Destination, and other details regarding the Order. The Bill of Lading can serve as a receipt and/or a contract between the Carrier and Customer.
“Carrier” means a motor carrier of property, as defined at 49 U.S.C. §13102(14), duly licensed by state and/or federal Department of Transportation, or a carrier of goods by sea pursuant to 46 U.S.C. §30701.
“Carrier Form” means a receipt, inspection report, Bill of Lading, shipping order, or similar document provided by the Carrier at the Point of Origin and/or Destination.
“C.O.D.” means collect on delivery or payment on delivery.
“Customer” means the individual, company, or other entity, including its agents and representatives, ordering the transportation of a Shipment.
“Customer’s Agent” means an individual over the age of 18 designated by the Customer to act on the Customer’s behalf or as an agent.
“Destination” means the Shipment drop-off location designated by the Customer, or as later modified by mutual agreement between Rivalane and Customer prior to delivery.
“Inoperable” means a state or condition in which a Shipment cannot function or be driven for any reason, including but not limited to its parts having been removed, altered, damaged, or deteriorated, such parts including but not limited to engine, transmission, wheels, steering mechanism, brakes, and tires.
“Order” means the Customer’s request for Rivalane to arrange for the transportation of the Customer’s Shipment.
“Order Confirmation” means any written confirmation from Rivalane to the Customer confirming the Customer’s Order and other details including but not limited to description of the Shipment, Point of Origin, Destination, dates, and quoted rate.
“Point of Origin” means the Shipment pickup location designated by the Customer, or as later modified by mutual agreement between Rivalane and Customer prior to transport.
“Shipment” means the Customer’s property — an automobile or motorized vehicle — arranged for transportation in accordance with these TERMS.
a. Upon the Customer’s request, Rivalane will arrange for the transportation of the Customer’s Shipment by Carriers subject to these TERMS. Rivalane reserves the right, in its sole discretion, to refuse or cancel any Order at any time.
b. Rivalane’s services are deemed completed when a Carrier has accepted the Customer’s Order.
c. The Customer understands and accepts that Rivalane (i) operates only as a transportation broker, (ii) is not a motor carrier or transporter, and (iii) does not hold itself out as providing the transportation of property.
d. The Customer expressly understands and agrees that Rivalane never takes custody or possession of, transports, or handles the Customer’s Shipment, and does not assume any liability for the Shipment.
e. Rivalane shall provide the Customer with an estimated pickup and estimated delivery date; however, delays may occur prior to and/or during transport due to weather or road conditions, government regulations, mechanical problems, and other causes beyond Rivalane’s control. Rivalane cannot and does not guarantee delivery dates or times. The Customer understands and accepts that Rivalane is not responsible or liable for any losses or expenses caused by delays of any kind or for any reason.
f. All ocean transportation arranged by Rivalane will also be subject to the terms and conditions of the ocean Carrier’s bill of lading, tariff, schedules, rates, and rules. Ocean Carriers offer limited liability coverage for loss or damage, and Customers must inquire with the ocean Carrier about purchasing additional insurance.
a. Accuracy of Information
Customer understands and accepts that only the Customer is responsible for ensuring the accuracy of all details, including the description of the Shipment (year, make, model, body style, trim, etc.), Point of Origin, Destination, fees, and special instructions in the Order Confirmation, and, as applicable, on the Carrier Form, Bill of Lading, or other required documents. Any changes or corrections to the Shipment description or any other changes to an Order may result in additional fees or cancellation of the Order. Customer waives all claims against Rivalane for any additional charges or cancellation if the Shipment does not match the Shipment listed in the Order Confirmation.
b. Preparing Shipment
Customer is responsible for preparing the Shipment for transportation. Customer must either secure or remove all loose parts, fragile accessories, low-hanging spoilers, and similar items prior to shipment. Customer must remove all non-permanent, outside-mounted luggage and other racks prior to shipment. Shipment must be tendered to Carrier in operable condition with no more than a quarter tank of fuel. Customer understands and accepts that Customer is responsible for any damages, losses, and claims to the Shipment, other vehicles, and/or persons caused by any part of the Shipment that becomes loose or detached during transport.
c. Shipment Size and Condition
Customer must inform Rivalane about the Shipment’s size and condition at the time of booking and prior to the pickup date. Customer understands and accepts that if the Shipment is or becomes inoperable during transit, or if the Shipment
(i) is modified from original equipment manufacturer (“OEM”) condition with features including but not limited to aftermarket spoilers, lowered chassis, height modifications;
(ii) is oversized due to, but not limited to, dual or oversized wheels, extra-large tires, or racks; or
(iii) is a large vehicle such as a limousine or hearse,
then the Carrier may charge additional fees to transport such Shipment or refuse to transport the Shipment altogether.
d. Personal Property
Customer may leave one suitcase OR one bag of personal property not exceeding one hundred pounds (100 lbs.), confined to the trunk or storage area of the Shipment. Customer must notify Rivalane and Carrier of such personal property at the Point of Origin prior to loading of the Shipment. Customer understands and accepts that the Carrier has the right to reject any personal property in the Shipment if transporting such personal property is unsafe or violates the law. Customer is strongly advised not to leave any negotiable instruments, legal papers, jewelry, furs, money, cash or currency, antiques, or any valuable articles in the Shipment. Customer understands and accepts that the Carrier and Rivalane are not liable for personal items of any kind and value left in the Shipment, or for damage to the Shipment caused by excessive or improper loading of personal items. If Customer puts personal property in the Shipment, Customer does so at Customer’s own risk.
e. Alarm Systems
Customer must disarm any alarm system installed in the Shipment or provide clear instructions for disengaging it to the Carrier. If an alarm is activated during transit and there are no keys or instructions to turn it off, the Carrier may be forced to silence the alarm by any reasonable means available and without recourse by the Customer.
f. Shipment by Sea
Customer understands and accepts that no personal property of any nature or value and no illegal goods will be allowed in a Shipment transported by sea, and the Customer will ensure that the Shipment is completely empty except for OEM or factory-installed equipment. Customer is responsible for furnishing all required documents and paperwork required by U.S. and international customs. Customer must provide the vehicle identification number (VIN) and its approximate value in U.S. dollars at the time of placing the Order. If the Point of Origin or Destination is a shipping port, then the Customer agrees to pay any associated additional fees.
g. Prohibited Items
Customer understands and accepts that Customer is expressly prohibited from loading any explosives, guns, ammunition, weapons, flammable products, live pets, live plants, contraband, drugs or narcotics, alcoholic beverages, or any illegal goods in the Shipment. Customer understands and accepts that, upon discovery, such prohibited items and/or the Shipment may be confiscated or disposed of by law enforcement or the Carrier, and the Order may be canceled in its entirety without any remuneration or compensation to Customer. Customer will be solely responsible for any fees, fines, damages, or other liabilities arising from a violation of this section.
a. Customer understands and accepts that a change to the Point of Origin and/or Destination may be necessary due to municipal zoning restrictions, road conditions, road closures, low-hanging trees, low-hanging wires, narrow streets, residential area restrictions, and similar conditions.
b. Customer must be present at the Point of Origin and Destination for the pickup and/or delivery of a Shipment, or Customer must designate a Customer’s Agent if Customer is unavailable for any reason.
c. If the Carrier is unable to access the Point of Origin or Destination, the Customer agrees to meet the Carrier at an alternate location so that the Carrier can safely pick up or drop off the Shipment.
d. At the time of delivery at Destination, Customer or Customer’s Agent agrees to carefully inspect the Shipment in the presence of the Carrier for possible transit damage and clearly notate any new damage as an exception on the Bill of Lading. Customer or Customer’s Agent agrees to sign and obtain a final copy of the Bill of Lading signed by the Carrier to serve as a final Shipment condition report, especially in case of a dispute with the Carrier. Customer or Customer’s Agent is strongly urged to photograph the Shipment from all angles prior to signing the Bill of Lading.
e. At the time of pickup at the Point of Origin, Customer or Customer’s Agent agrees to:
f. Customer understands and accepts that Customer’s or Customer’s Agent’s signing of the Carrier Form or Bill of Lading at Destination without any notation of damage, regardless of the lighting or weather conditions at the time of inspection, will serve as confirmation that Customer received the Shipment at Destination in satisfactory condition, and that Rivalane and the Carrier will have no further responsibility.
a. Carrier may issue a Carrier Form, receipt, or Bill of Lading at the Point of Origin and/or Destination. Customer or Customer’s Agent agrees to read such Carrier Form carefully, as it may constitute a contract of transportation between Customer and Carrier, and Customer will contact Carrier directly with any disputes or questions regarding such documents.
b. Carrier shall (i) pick up and deliver Customer’s Shipment as close to Customer’s door or Customer’s designated Point of Origin and Destination as legally and safely possible, and (ii) transport the Shipment in a commercially reasonable manner.
c. Customer understands and agrees that Customer may also be subject to the Carrier’s terms and conditions of service, tariffs, rules, or classifications, copies of which must be requested by the Customer directly from the Carrier.
Customer warrants that Customer will comply with all applicable laws, rules, and regulations, including but not limited to customs laws, import and export laws, and governmental regulations of any country to, from, through, or over which the Shipment may be carried. Customer agrees to furnish such information and documents as are necessary to comply with applicable laws, rules, and regulations. Rivalane assumes no liability to Customer or to any other person for any loss or expense due to Customer’s failure to comply with this provision.
Any Customer’s Agent and/or entity acting on behalf of Customer also warrants that it has the right to act on behalf of Customer and the right to legally bind Customer.
a. Customer agrees to pay all amounts due in full for each Order and any Additional Services as per the terms of the Order Confirmation and these TERMS, without any offsets, chargebacks, or reductions by Customer for any actual, pending, or unfiled claims, losses, delays, or damages. Payment for Rivalane’s services is due when a Carrier accepts an Order, as Rivalane’s services have been rendered at that point.
b. If Shipment is placed in storage due to Customer’s refusal to pay the fees or accept delivery from the Carrier for any reason, then the Shipment may be placed in storage at Customer’s expense and subject to the Carrier’s lien for transportation charges until Customer pays in full the outstanding balance. Any and all storage and redelivery charges will be the responsibility of the Customer, and the Customer agrees that Customer will not look to Rivalane for reimbursement.
c. All payments for the balance due to Carrier for C.O.D. must be made on or before delivery of the Shipment in the form of cash, certified funds, cashier’s check, or money order made payable to the Carrier. Customer will not use personal checks, debit cards, or credit cards when making payments to the Carrier.
d. Any outstanding invoices for Rivalane’s services shall accrue interest at the rate of one and a half percent (1.5%) per month, and Customer shall be liable to Rivalane for all expenses incurred by Rivalane, plus reasonable attorneys’ fees, to collect any outstanding charges.
Customer agrees to indemnify, defend, and hold Rivalane and its employees, officers, and directors harmless from and against any and all losses, liabilities, damages, payments, settlements, judgments, penalties, fines, expenses (including attorneys’ fees), costs, suits, actions, and claims (whether actual, potential, threatened, or pending), brought by any person or entity, including damages for injury or death of persons and/or damage to property (including real property and/or the environment), arising from the acts or omissions of Customer, its agents, employees, or representatives.
a. Rivalane is a property transportation broker and is not and will not be liable for any cargo loss or damage claims for any reason.
b. If Customer has a claim for loss of or damage to a Shipment, then Customer understands and agrees that the party liable for all such claims is the Carrier and not Rivalane, and it is Customer’s responsibility to file any claim directly with the Carrier who transported the Shipment.
c. If Customer decides to file a claim against the Carrier, Customer must promptly report such claim to Rivalane, but in no event later than forty-eight (48) hours after delivery, so that Rivalane may provide the Customer with relevant documents regarding the Carrier in a commercially reasonable manner.
d. Customer understands and agrees that Rivalane and Carrier are not liable for any cargo loss or damage caused by acts or omissions outside of Rivalane’s or Carrier’s control, including but not limited to damage caused by weather conditions (including hail or storm), acts of God, riots, strikes, political unrest, acts of terrorism, loose, worn, or broken parts of a Shipment, or personal items in the Shipment.
e. Customer is hereby informed and understands that claims against motor Carriers are governed by federal law, including the Carmack Amendment to the ICC Termination Act of 1995, 49 U.S.C. §14706, and claims against ocean Carriers are typically governed by the Carriage of Goods by Sea Act, 46 U.S.C. §30701. Customer is urged to seek independent legal advice (at Customer’s sole expense) regarding these laws in the event of a claim.
a. Customer may cancel an Order at any time at no cost or cancellation fees as long as the Order has not yet been accepted by a Carrier. If the Order is canceled for any reason after a Carrier accepts the Order — including but not limited to Customer canceling an Order, Rivalane canceling an Order due to the Customer’s breach of these TERMS, or the Carrier being denied pickup of the Shipment for any reason when the Carrier arrives at the Point of Origin — then the Customer agrees to pay a minimum of one hundred and ninety-nine dollars ($199.00) in cancellation fees, as Rivalane’s services have been rendered at that point. Customer understands and accepts that Customer may be subject to additional cancellation fees, including but not limited to a dry-run fee imposed by a Carrier and other vendors contracted to fulfill Customer’s Order.
b. Customer is entitled to a refund only for the unfulfilled portion of the services. If Additional Services were paid for but not rendered for any reason and the Shipment was delivered, the sole remedy for the Customer shall be a refund for the unfulfilled portion of the Additional Services fees.
c. Cancellation of an Order by Customer must be submitted in writing via email sent to support@rivalane.com. Cancellations made via telephone, text, chat, or any other medium will not be accepted by Rivalane.
a. The total cumulative liability of Rivalane for any and all claims and damages, whether arising from statute, contract, tort, or otherwise, shall not under any circumstances exceed the total fees paid by Customer to Rivalane for Rivalane’s services under the respective Order Confirmation.
b. EXCEPT AS OTHERWISE PROVIDED HEREIN, RIVALANE MAKES NO WARRANTIES FOR ANY OF ITS SERVICES AND HEREBY DISCLAIMS ALL WARRANTIES OR REPRESENTATIONS, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
c. UNDER NO CIRCUMSTANCES WILL RIVALANE BE LIABLE OR RESPONSIBLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL (INCLUDING DAMAGES FROM LOSS OF BUSINESS, LOST PROFITS, LITIGATION, OR THE LIKE), SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN ANY WAY RELATING TO A SHIPMENT OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
In the unlikely event Rivalane is unable to resolve a Customer dispute, claim, or controversy arising out of or relating to these TERMS, an Order, Rivalane’s services, or any other Customer engagement with Rivalane (“Dispute”), including Disputes that accrued before Customer accepted these TERMS, then Customer agrees to resolve all such Disputes through mandatory arbitration. The arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with the AAA’s Consumer Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes.
a. These TERMS and the parties’ agreement hereunder shall be construed in accordance with Title 49 of the United States Code and the laws of the State of Illinois, without regard to its conflict-of-law principles.
b. Rivalane shall be an independent contractor with respect to Customer, and nothing herein shall be construed to be inconsistent with such relationship or status.
c. Except as expressly set forth in these TERMS, Customer may not assign any rights hereunder without Rivalane’s prior written consent. These TERMS are binding on and inure to the benefit of the parties and their respective successors and assigns.
d. The invalidity or unenforceability of any provision of these TERMS shall not affect the validity or enforceability of any other provisions herein.
e. These TERMS supersede all prior written or oral representations and constitute the entire agreement between Customer and Rivalane and may not be changed by anyone except Rivalane. Customer warrants that Customer has read these TERMS in their entirety and, by continuing with the transaction, fully understands and agrees to them.
f. Customer waives any claims or defenses based in whole or in part on Customer not having read, not knowing, or not understanding these TERMS.
