Rivalane's White Glove service gives your vehicle the same attention as a private client. A dedicated coordinator manages your shipment from pickup to delivery, with real-time updates and scheduling built around your timeline. For vehicles that need extra care, we pair this service with enclosed transport for complete protection.
Most shipments run through our standard process, and that process is already built on care. White glove goes further for vehicles that need it: a named coordinator who stays with your shipment start to finish, direct communication instead of automated updates, and scheduling shaped around your timeline rather than a fixed route. It's the right fit for exotic, classic, and collector vehicles, but also for any move where the details matter — an event delivery, a tight timeline, or a vehicle you simply don't want handed off between multiple points of contact.
Every White Glove shipment gets one point of contact from booking to delivery. You're never routed through a call center or handed between departments — the same person manages your shipment start to finish.
Updates come by phone, text, or email as they happen, not on a fixed schedule. If your pickup window shifts or a delivery detail changes, you hear it directly from your coordinator, not through an automated system.
Pickup and delivery timing works around your calendar, not a fixed route. That includes event deliveries, tight timelines, and coordination with a second party at drop-off when needed.
Most shipments run fine through our standard process. White glove makes sense when the situation adds complexity a fixed route can't absorb.
That includes a newly purchased or auction vehicle that needs extra verification at pickup, since those shipments often carry tighter timing and more unknowns than a routine move.
It also applies to any delivery tied to an event or closing date, or one that hands off to someone other than yourself — a family member, a dealer, or a buyer waiting at the other end.
It's not about the vehicle being expensive. It's about the shipment needing more attention than a standard route provides.
Standard shipping is efficient and reliable. It's the right fit for most vehicles and most routes, and it's how the majority of shipments move through Rivalane.
White Glove adds a layer of coordination on top of that same reliable process. Instead of moving through a general dispatch queue, your shipment is managed by one coordinator who handles scheduling, updates, and any changes directly with you.
The vehicle isn't handled any differently based on cost. The difference is attention: how closely the shipment is managed and how easily you can reach someone if something needs to change.
BEFORE YOU SHIP
A little preparation keeps your White Glove shipment on schedule and free of surprises, from pickup to delivery.
Most of these steps take just a few minutes, but skipping them is one of the most common reasons pickups run behind schedule. Handling them ahead of time means your coordinator can focus on managing the details that actually need attention, instead of chasing down basics at the last minute.
Share Your Timeline Early
If your delivery is tied to an event, closing date, or a tight window, mention it when you book. Your coordinator can build in buffer time instead of reacting to it later.
Personal Items Don't Ride Along
Anything left inside the vehicle isn't covered by carrier insurance, so clear it out before your coordinator confirms pickup.
Confirm Who's Present at Pickup and Delivery
If someone other than you will meet the driver, share their name and contact details in advance so the handoff goes smoothly.
Walk Through the Vehicle's Condition Together
A clean vehicle makes it easy to document condition accurately, both at pickup and again when it arrives.
White Glove pairs the same licensed, insured carrier network with one dedicated coordinator managing your shipment from quote to delivery. Instead of routing through a general dispatch queue, you get direct communication, scheduling built around your timeline, and a single point of contact who already knows the details of your shipment.
✓
Licensed and insured carriers on every shipment
✓
Scheduling built around your timeline, not a fixed route
✓
One dedicated coordinator from booking to delivery
One Person, Start to Finish
Always in the Loop
Vetted, Insured Carriers
In these articles you will find simple and real explanations of how car shipping works: What to expect, and how to avoid common mistakes. We also cover how to spot scams, understand the quotes and choose a reliable company for a smooth transport. Shipping a car in the U.S. is not just booking a date and waiting.. It depends on the routes, carrier availability and timing, which is why prices and delivery windows can vary.
See more
.png)
