When your car is damaged in interstate transport, the rules that decide who pays and how are federal, not state. Our Terms and Conditions name them so you know what you are dealing with.
Motor carriers: the Carmack Amendment
The Carmack Amendment to the ICC Termination Act of 1995, at 49 U.S.C. §14706, governs claims for loss of or damage to property carried by a motor carrier in interstate commerce. In plain terms, the carrier that transported the vehicle is liable for damage that occurred while it had the vehicle, and the claim is made against that carrier. This is why the claim goes to the carrier rather than to Rivalane, which as a broker never has custody.
Ocean carriers: COGSA
Vehicles shipped by sea to or from Alaska, Hawaii or Puerto Rico are carried under the ocean carrier's bill of lading, and claims are typically governed by the Carriage of Goods by Sea Act, 46 U.S.C. §30701. Ocean carriers offer limited liability coverage, so ask the shipping line about additional insurance before the car sails.
What this means for you
Keep the Bill of Lading from pickup and delivery, note damage before signing, report to Rivalane within 48 hours, and file with the carrier. The law is well established and the process is routine when the paperwork is in order. The Terms encourage you to take independent legal advice at your own expense if a claim is disputed.
Related questions
- How do I file a damage claim after car shipping?
- Is my car insured during transport?
- Do you ship cars to Alaska, Hawaii or Puerto Rico?
Go deeper: Car Shipping Insurance: Who Covers Your Car and Who Pays.
